OnLime Support

Email support@learnonlime.com. Include your role, the page you were using, the approximate time, and what you expected to happen. Do not send passwords, sign-in links, parent QR values, access tokens, or student Zoom join links.

Use the password-recovery link on the sign-in page for password access. Teachers and assistants joining by invitation should reopen the latest invitation. Parents should rescan the currently active parent QR if their 12-hour parent session has ended.

The Zoom integration guide explains connection, class provisioning, attendance, disconnection, Marketplace removal, and data requests.

To request access, correction, or deletion, email support from the address associated with the account and identify your role. We will verify your authority before disclosing or changing personal data. Requests are handled by the OnLime sole operator based in Egypt, including requests submitted by users accessing OnLime from another country. See the Privacy Policy for details.